Rules/FAQs

FAQs
Q: Are we really locked inside the room?

A: Yes! But you will get out, one way or another. No, really you will… we promise…

Q: How much is it?

A: Escape Room LA is $32 per person weekdays / $37 per person weekends

Q: Where are you located?

A: 120 E. 8th Street in Downtown Los Angeles. This is a 9-story commercial office building on the south side of 8th Street at the corner of Los Angeles Street.

Q: Where can we park?

A: See this area parking map. The closest option is a pay lot right next to our building on 8th Street. Prices vary.

Q: When are you open?

A: Weekday evenings, and weekend afternoons and evenings. We can also hold private games on weekdays during the day. Contact us for details.

Q: How long is it?

A: The games are 50-60 minutes. But plan on spending about 90 minutes for the whole experience – before your game we’ll review the rules and answer any questions. After the game we’ll do a short recap of your accomplishments and explain how to solve the remaining puzzles if you haven’t escaped.

Q: How early should we get there?

A: Please arrive at least 10 minutes before your game start time.

Q: Will other people be in the room with us? Can I have the room just for my group?

A: Depending on the game capacity, a total of up to 12 people will be admitted to the room at one time. If you purchase fewer than the maximum number of tickets, most likely other people will also be in the room with you.

If you wish to have a room for your group only, you must purchase all tickets for the room capacity for the game you wish to attend. You do not need to have the maximum number of participants, but you do need to pay for the full room.

Q: Can you hold weekday daytime games?

A: Yes we can, anytime between 9:30am and 5pm Monday through Friday. There is a 15% surcharge to do this as this will be a private game created at a special time just for your group. Let us know the date and time you’re interested in and we’ll contact you with details.

Q: Can children participate?

A: Yes, but these games are designed for adults and recommended for ages 14 and up – some younger children might find the clues to be too difficult. Therefore:

  • Children ages 16 and under must be accompanied inside the room by an adult.
  • Children ages 12 and under are not permitted at Escape Room LA unless you are booking the whole room for your group only. Other groups of adults may not wish to play these games with young children.
  • Anyone under the age of 18 must have a parent or guardian sign a release of liability waiver. This waiver will be provided when checking in, or can be downloaded in advance here.

 Regardless of age, all participants must have a ticket.
Q: Can I play the same game twice?

A: Definitely no! It would be unfair to the other participants and likely not as much fun for you either. But you’re welcome and encouraged to come back and try one of our other games. They are all unique and different.

Q: Are the rooms handicapped accessible?

A: Yes, both The Detective and The Theatre are handicapped accessible.

Q: Why does my credit card statement say 'Race/LA'?

A: Race/LA is our company name. We create and produce interactive games and events throughout Southern California. Check our website here for details.

Q: Are we really going underground in 'The Cavern'?

A: Just as you’re not really traveling back in time to the 1940s in The Detective, you’re not really going into a deep underground cavern either. Like most games, these are all simulated experiences!

Q: What do we need to bring?

A: A printout or electronic version of your booking confirmation.

If anyone in your group is under the age of 18, they must have a liability waiver signed by a parent or guardian. This waiver will be provided when checking in, or can be downloaded in advance here.

Q: Any tips or suggestions?

A: The surest way to escape is by sharing information openly with everyone else in the room. Talk to each other and work together to solve puzzles. If you discover new information, be sure everyone in the room knows about it.

Q: Can I bring my pet?

A: Pets of any kind are not permitted in the rooms. If you have a service animal that must accompany you at this event, you must contact us in advance of your scheduled booking. We will make every effort to accommodate you, however your choices of available dates and times may be limited.

Q: Are there nearby places to eat, drink or get coffee/drinks?

A: Definitely yes – there are many places within just a few blocks of our building. We’re located just east of Gallery Row, one of Downtown LA’s most lively neighborhoods!
 Check out our suggestions for nearby restaurants here.

Q: Can I purchase gift vouchers that can be used for any games?

A: Yes! Purchase here.

IMPORTANT INFO: All sales are final. There are no refunds or exchanges. Be sure to arrive at least 10 minutes before your game’s start time. These are live-action events: if you arrive after your game has started, you may not be allowed to participate.

There is no need to lift or move heavy objects, or climb on top of furniture.

If you have already played an Escape Room LA game, you can not play that same game again.

None of our games require the use of force. If something seems secured in place, it is.

Don't guess random combinations, try to pick locks, or use force to try opening locks.

If you break something in one of our games by using excessive force or reckless behavior, you must pay for it.

Cell phones and other electronic devices must remain off and can not be used during the games.

Children ages 12 and under are not permitted at Escape Room LA unless you are booking the whole room for your group only. Other groups of adults may not wish to play these games with young children.

Children ages 16 and under must be accompanied inside the room by an adult.

Arrive at least 10 minutes before your game start time. These are live-action events. You must arrive on time in order to participate. If you arrive after the door to the room has been locked, you will not be allowed to participate. There are no refunds or exchanges so please allow more time than you think you might need - LA traffic in the downtown area can be unpredictably heavy at random times of the day or evening. All sales are final. There are no refunds or date exchanges.

If you're planning to get some drinks while you're downtown attending Escape Room LA, please plan to do this after the game, not before. You'll want to have all of your brain cells working at 100% capacity while you're in the room!

PLEASE NOTE: If members of your group appear to be under the influence of drugs or alcohol, you will not be allowed in the room. This decision will be made at the discretion of our staff and no refunds or exchanges will be permitted. We take this very seriously as it could cause damage to the room, to yourself or others, and adversely affect others’ enjoyment of the experience.

ready to escape?