IMPORTANT INFO FOR “ESCAPE FROM PLANET X” and “THE LOST PYRAMID” ONLY:
- Our live-streaming games will start promptly at their designated times. If someone arrives late, they can join the game in progress, but game start times can not be delayed.
- Pricing is per person, not per device. If two people will be using the same computer or phone, they will each need to purchase tickets.
- All games are private – for your group only.
- There are no refunds, however we can reschedule your game as long as you notify us at least 24 hours in advance by email.
- Questions? E-mail us with any questions. Please do not call as our our office is not open regular hours during this period of temporary closure.
IMPORTANT INFO FOR OUR IN-PERSON GAMES – NOT FOR LIVE-STREAMING GAMES:
IF YOU WANT A ROOM FOR YOUR GROUP ONLY You have two options:
1. Purchase all tickets for the game you’d like to attend (12 for The Detective or The Theatre, 10 for The Alchemist, 8 for Atlantis or The Pyramid). Otherwise it is possible that other people will purchase the remaining tickets and be playing the game with your group.
2. If you have fewer people than the game capacity but would like the game private for your group only, click the “Private event – book entire game” checkbox. The remaining tickets will be blocked from sale, however your price per person will become slightly higher. There is a minimum of 4 people for a private event booking. If you make a private event booking for fewer than 4 people, you will still be charged the minimum 4-person rate.
POLICIES REGARDING CHILDREN:
• Children ages 9 to 13 are not permitted at Escape Room LA unless you are booking the whole room for your group only, or booking one of our dedicated Kids-Friendly games on selected weekends.
• Children age 16 and under must be accompanied inside the room by an adult.
• Children under age 13 are not admitted to The Pyramid.
• Children under age 9 are not admitted to any games at any time.
IF YOU’VE ALREADY PLAYED A PARTICULAR GAME:
Don’t play the same game again! It will be unfair to the others and not as much fun for you. We encourage you to come back and try a different game – they are all unique and different! Please keep the games a mystery – don’t reveal clues or answers to others.
ARRIVE ON TIME!
These are live-action events. You must arrive on time in order to participate. We can not wait for latecomers. Leave ample time to allow for traffic and parking. If you arrive after the door to the room has been locked, you will not be allowed to participate.
All sales are final. There are no refunds or exchanges.