Rules/FAQs

Q: Are you open now?

A: Our physical location in downtown LA is temporarily closed, however we currently have several fun and immersive online live streaming games available now. Click here for more details.

Q: Are we really locked inside the room?

A: No, these are all simulated experiences and you can leave at any time.

Q: Where are you located?

A: PLEASE NOTE THAT OUR PHYSICAL LOCATION IS TEMPORARILY CLOSED DUE TO COVID-19 RESTRICTIONS.
Our address is 120 E. 8th Street in Downtown Los Angeles. This is a 9-story commercial office building on the south side of 8th Street at the corner of Los Angeles Street.

Q: How early should we sign on?

A: Please arrive at least 10 minutes before your game start time.

Q: What is the refund/exchange policy?

A: • You are purchasing tickets to a timed, live-action event. Therefor, all sales are final. There are no refunds or exchanges.

Q: Can children participate?

A: In general, these games are designed for adults and recommended for ages 12 and up – some younger children might find the clues to be too difficult.

Kids versions of both The Lost Pyramid and Escape From Planet X are available for kids ages 9-12. After making your booking, just email us and let us know you’d like the kids version of the game.

Q: Will other people be in the room with us? Can I have the room just for my group?

A: All of our online games are private. It will be just your group playing.

Q: How much is it?

A: $16.50 to $23.50, depending on the game
Discounts are also available for groups of 10 or more. E-mail us or call 213-689-3229 for details.

Q: When are you open?

A:  Our telephone office hours are Monday-Saturday from 10am to 6pm.
Our online games are held every day from 10:00am to 9:00pm Pacific Standard Time.

Q: How long is it?

A: The games are one hour. Allow about 10-15 minutes more beforehand to sign on to the online session.

Q: What do we need to bring?

A: Just something to write with and write on for note taking.

Q: Can I play the same game twice?

A: Definitely no! It would be unfair to the other participants and likely not as much fun for you either. But you’re welcome and encouraged to come back and try one of our other games. They are all unique and different.

Q: Why does my credit card statement say 'Race/LA'?

A: Race/LA is our company name. We create and produce interactive games and events throughout Southern California. Check our website here for details.

Q: Is this something scary?

A: Not at all. None of our games are horror themed, and there are no jump scares or extended periods of darkness. The Haunted Theatre is little bit creepy, but definitely not very scary.

Q: Can I purchase gift vouchers that can be used for any games?

A: Yes! Purchase here.

Q: Any tips or suggestions?

A: The surest way to escape is by sharing information openly with all players. Talk to each other and work together to solve puzzles. If you discover new information, be sure everyone in the room knows about it.

ready to escape?