Q: Do we need to make reservations or can we walk in?

A: Advance bookings are required and can be made online. Same-day bookings can be made, up to 30 minutes before game times, based on availability.

Q: How many people can play?

A: Each game has a  maximum of 9. Our games are large and have many things to do. Therefor we strongly suggest having 3 or more players. If you are a group of 2, we recommend being experienced escape room players. Black Dragon is for three ormolu players only (4 recommended).

Q: Location and parking options?

A: In-person games are held at 120 E. 8th Street in Downtown Los Angeles. There are many pay lots and garages around the area. The nearest is a lot next door to us on 8th Street. Prices vary. This map shows area parking locations. Street parking is free after 6:00pm.

Q: How early should we arrive?

A: Please arrive 5-10 minutes before your game start time. If you’re coming to our downtown LA location, be sure to allow extra time for traffic and parking. If you arrive late, you will lose time from your game.

Q: What is the refund/exchange policy?

A: You are purchasing tickets to a timed, live-action event. Therefore, all sales are final. There are no refunds.
Rescheduling permitted with at least 48 hours notice.
If you need to reschedule with 24 to 48 hours notice, there will be a $25 rebooking fee per game.
If you reschedule within 24 hours of your game time, there will be a $50 rebooking fee per game.

Q: Can children participate?

A: FOR IN-PERSON GAMES: Children ages 12 and under are not permitted. An adult must be inside the game if children ages 13-15 are playing.
FOR ONLINE GAMES: These are challenging games designed for adults and not recommended for children under age 14.
FOR OUTDOOR GAMES: There are no age restrictions, however these games are designed for adults and recommended for ages 14 and up.

Q: Will other people be in the room with us? Can I have the room just for my group?

A: All of our games are private. It will always be just your group playing – no strangers. There is a live person in the game. They will never be in close contact with your group and will remain at a safe distance throughout the game.

Q: Can I add more people to my booking?

A: Sure – you can pay at the door if you’ve made a booking and want to add more participants, up to the game maximum. If you prefer to do this beforehand, just give us a call with the payment info: 213-689-3229.

Q: How much is it?

A: Pricing varies by game and day. Please see individual game pages for pricing:
Black Dragon
The Pyramid

Groups of 6 or more receive a 10% discount. Groups of 20 or more receive a 15% discount.

Q: When are you open?

A:  In-person and online games are held daily. For exact schedules and availability, visit our booking page. Our telephone office hours are Monday-Friday from 10:00am to 7:00pm PST. If you’d like to book a game at a time other than those listed online, please email us or call 213-689-3229.

Q: How long is it?

A: All the games are one hour. Outdoor games are 90 minutes

Q: What do we need to bring?

A: If playing in-person, please bring a copy of your booking confirmation. For the online and outdoor games, just have something for note taking

Q: Can I play the same game twice?

A: Definitely no! It would be unfair to the other participants and likely not as much fun for you either. But you’re welcome and encouraged to try any of our other games. They are all unique and different.

Q: Why does my credit card statement say 'Race/LA'?

A: Race/LA is our company name. We create and produce interactive games and events throughout Southern California. Check our website here for details.

Q: Is this something scary?

A: Not at all. None of our games are horror themed, and there are no jump scares or extended periods of darkness. The Haunted Theatre online game is a little bit creepy, but definitely not very scary.

Q: Can I purchase gift vouchers that can be used for any games?

A: Yes!

Q: Any tips or suggestions?

A: The surest way to escape is by sharing information openly with all players. Talk to each other and communicate! If you discover new information, be sure everyone in the room knows about it.

ready to escape?